Our Visitors Frequently Asked Questions page
answers most general questions about domain names and our services.
Login to your account and consult our comprehensive Members knowledge base (FAQ) for help.
Support / Questions / Feedback
Contact us with questions or problems. Please first check our FAQ's.
Please email: [email protected]
Use the subject "Attention Please:" followed by whatever you wish to add to the subject (This will ensure it bypasses spam filters on our end.)
Have you received Spam or has a ShortURL be used in other abuse?
Please email:
Sometimes our services are abused by individuals who create a shortURL address and paste it in spammings or other abuse. A ShortURL forwards to a longer URL that the individual was trying to hide. ShortURL did not send the message you received, rather the spammer did. We can't remove you from their lists but are extremely happy to shut down any abuse and utilize a number of techniques to detect it so it may have even been shut down already. Please report spam or other abuse by emailing:
which is continuously monitored.
We take abuse of our service seriously and it will be investigated thoroughly. Quite possibly the URL has already been shut down and by prepending a shortURL with "preview", so it becomes: http://preview.alturl.com/wxyz
you can see if it's been shut down or if active you can safely preview what URL the spammer is forwarding to. Subdomain shortURLs such as example.shorturl.com
do not have a preview feature.
